Company offers a 30-day, no questions asked, 100% refund for all products/services/materials under certain conditions as follows. In order to qualify for this 30-day refund, the BUYER (you) must provide a written request to our Support Email
before the end of the first 30-days from date of purchase has lapsed. It is important to understand that a refund will not be granted
for live (or virtual) coaching, live (or virtual) workshops, live (or virtual) seminars, live (or virtual) tele-classes, live (or virtual) webinar classes and/or live (or virtual) speaking sessions where those services are deliverable (or already delivered) within the first 30-day period
When physical products are received (whether in person at an event or by shipping delivery), a refund may be only be provided when the products are returned in resalable condition. To request a refund for physical products, you must send a written request to our Support Email
within the first 30-days of receiving the products, asking for the return product authorization ("RMA") code and return shipping address information. A 20% restocking fee will apply to all returned products which are in resalable condition. Damaged products will receive zero refund. Products returned without a valid RMA will not be processed and will not receive a refund. Please keep in mind, a simple email to our support team can usually solve any issues that arise so we encourage you to communicate with our friendly staff as first resort.
In the case of live coaching, live workshops and live seminars, a refund may be granted after first 30-days in some cases (minus a 30% out of pocket hard costs fee), providing the event has not yet started. Due to the nature of live events, out of pocket hard costs are associated to the venue, staff, speakers, materials (and more) well in advance of the event, therefore requesting a refund after the first 30-days will incur a non-refundable 30% fee. For some live coaching, live workshops and live seminars, Company may offer an "end of first day guarantee", meaning when the BUYER (you) attends and completes the entire full "first day" of the purchased event, and if not fully satisfied at that time, may ask in writing to the event coordinator for a full refund. Such a request must be time stamped between end of first day session and before the second day sessions begin. It is important to note that attending the second day of an event automatically assumes the BUYER (you) is in full satisfaction and no refunds will be granted after that point for such event.
Services rendered are non-refundable once fulfilled. This includes fulfilled coaching, marketing, web design, seminars, beta test groups and speaking. It is important to note that all sales involving coaching, workshops, seminars, tele-classes, webinar classes and speaking are not refundable once they have been delivered. Proprietary software is non refundable because of the nature and sensitivity of the product. See product sales pages for product specific information. Membership subscriptions may be cancelled at anytime prior to the next billing period by written request to our Support Email and you will not be billed again. Cancellation requests must be received no less than 3-days prior to renewal date to give our support staff a chance to look up your account and terminate the subscription. Once a subscription has past its rebill period (ie. been charged), that payment becomes non-refundable. It is up to the BUYER (you), to cancel your subscription BEFORE it rebills since you have the whole billing period (less the final 3 days) to cancel it if needed. It is important to note that each product/service/material may have its own refund policy stated on their respective sales pages, which works in conjunction to this refund policy. If no refund policy is specified on a sales page, the SELLER and BUYER agree to abide by this refund policy as written.